Returns & Cancellations

You may cancel your order at any time within 14 days since your order for any reason. The start of the 14-day period is defined by the day on which you or any other third party other than the courier took possession of the ordered items. In order to exercise your right to return or cancel your order, you must relate your demands in a written form, either via a written letter, Email or Fax. Should the items have already been delivered, the items must be sent back also. The end of the 14-period is defined by the day the written notification is received by kendo-Sport, and NOT by the day the notification was sent by the customer. The procedures of returns and cancellations are subject to Germany’s Introductory Act to the Civil Code (Einführungsgesetz zum Bürgerlichen Gesetzbuche/EGBGB), Article 246 § 2, in conjunction with §1 section 1 and 2 EGBGB as well as our obligations under § 312e section 1 Line 1 of the German Civil Code (Bürgerliches Gesetzbuch/BGB) in conjunction with article 246 §3 EGBGB.
To ensure that the intent of returns/cancellations occurs before the expiry date, please send the written form of notification with sufficient time to spare.

The written notification must be addressed to:

Hannah Cho-Heinze
Steinbücheler Weg 80
51061 Köln
[email protected]

 

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a method of delivery other than the cheap standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.

End of Terms and Conditions for Returns & Cancellations