Returns & Cancellations
You may cancel your order at any time within 14 days since your order for any reason. The startof the 14-day period is defined by the day on which you or any other third party other than thecourier took possession of the ordered items. In order to exercise your right to return or cancelyour order, you must relate your demands in a written form, either via a written letter, Email orFax. Should the items have already been delivered, the items must be sent back also. The end ofthe 14-period is defined by the day the written notification is received by Kendo-Sport, and NOTby the day the notification was sent by the customer. The procedures of returns andcancellations are subject to Germany’s Introductory Act to the Civil Code (Einführungsgesetzzum Bürgerlichen Gesetzbuche/EGBGB), Article 246 § 2, in conjunction with §1 section 1 and 2EGBGB as well as our obligations under § 312e section 1 Line 1 of the German Civil Code(Bürgerliches Gesetzbuch/BGB) in conjunction with article 246 §3 EGBGB.
To ensure that the intent of returns/cancellations occurs before the expiry date, please send thewritten form of notification with sufficient time to spare.
The written notification must be addressed to:
Hannah Cho-Heinze
Steinbücheler Weg 80
51061 Köln
[email protected]
Following the return/cancellation
In the event of a successful termination of the existing order, the entirety of the previouspayment received will be returned to the original payer, including gains made by the trade (e.g.interest). Should the customer be unable to return item, purchased either partially or entirelyfrom us, or only be able to return the item in a deteriorated condition, the customer will bemade to provide an appropriate compensation.
This shall not apply if the deterioration of the goods is exclusively attributable to their examination as would have been possible for you in a shop. For any deterioration that occurred by using the goods as intended, you do not have to pay an indemnification.
Items suitable for delivery by parcel are to be returned at our risk.
You have to pay for the return postage costs yourself if the received goods correspond to whatyou have ordered and the sum of the goods does not exceed 40 Euros, or if in the case of ahigher price you have not yet paid or made a deposit in accordance with the contractualagreement.
For all other cases, return shipment is free of charge.
Items not suitable for shipment by a parcel service shall be picked up at your location.
Obligations to refund payments must be met within 30 days.
The deadline begins for the customer on the date the notice of withdrawal has been sent or thedate of posting the returned items, and for Kendo-sport with the reception of the notice or ofthe returned items.
End of Terms and Conditions for Returns & Cancellations.
