FAQ

Payment method

Our products are only delivered after the payment has been received. We accept payments in these forms.

• Credit cards (Visa/Mastercard)

• Bank Transfer

• PayPal

We do not accept cheques.

Delivery / Shipping / Delivery times

Your orders are primarily sent by DHL Courier Service. Some smaller items may be sent in letters. After we have shipped the package, you will receive a delivery confirmation from us via e-mail with a package tracking number to follow the status of the delivery.

Within Germany, the items are normally received within one or two working days. In other European countries, deliveries are completed within 3 to 5 working days. Non-European destinations’ delivery times vary according to the location.

Important:

If you do not receive your order after one week after receiving a delivery confirmation, please send a written notification to us urgently! We will track the package and get in touch with the courier.
 

GoGreen

Shipping via DHL takes place with an environmentally friendly shipment called "GoGreen". This means that, the damage caused by emmitting carbon dioxide emissions will be offset by internationally recognized projects. We have been participating in and promoting GoGreen since 2010 with a contribution of 3 cents per package in climate protection projects.

Exchange

You can exchange the goods within 14 days.
Send back the unused goods postage paid, otherwise you will get the shipping costs back.
Please inform us if you want to exchange the goods to another size or color. As soon as we receive the goods, we will send you the desired product and these shipping costs are at our expense.

Cancellation

Feel free to cancel your order if it is not to your expectations. You have the right to return the unused product to us within fourteen days without giving a reason (see terms). Just send an informal email notification or letter to us specifying that you wish to cancel your order. Please ensure that the return parcels are stamped accordingly.

This is our address:
kendo-sport
Steinbücheler Weg 80
51061 Köln

After we received the unused goods, we will cancel the order and refund the outstanding amount.
Important: Please have the return parcels stamped. For the package sent to us without postage the shipping costs will be deducted from the refund.

Refund

After a successful cancellation, you’ll be entitled to an appropriate refund. If initial payment was made via bank transfer, the refunded amount will be send into the account (May take up to three working days). Please send the bank details. Payments made via credit cards will be returned to the respective account held by the credit card. The refund may only appear on your next card statement. PayPal payments will be refunded to your PayPal account.

Club Discounts

Clubs and associations will get a 10% discount from us when ordering in bulk.
Products already on discounts are excluded from this promotion. Custom-tailored items, repairs and adjustments are all excluded as well.
Shipment will begin immediately after payment has been received.
To set up an association account you need to open a new account and then send us an e-mail with the name of the current account. This account therefore allows you to receive the discount when ordering.

Dealers / Resellers Discount

We do not discount resellers.

Do you have a physical shop / do you want to visit us personally?

A kendo shop in the traditional sense does not exist. We are an online retailer. But if you have questions, write us an E-Mail: [email protected] (... Contact form).